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Supply Chain Optimization

The Basics of Root Cause Analysis and Corrective Action Plan (A_SCO_005_EN)


Description
Time expectation: 2.5 hours

This course is designed to equip quality management staff at supply chain facilities with the essential knowledge and tools to conduct Root Cause Analysis (RCA) and develop Corrective Action Plans (CAP).

After this training, you will be able to:

1. Describe basic concepts and methodologies such as process, process approach, and system.
2. Demonstrate how to identify the root causes with the following tools: Fishbone and 5-Whys.
3. Differentiate between Correction and Corrective Action.
4. Identify CAP requirements and validation methods to ensure effectiveness.

Completion Criteria: Complete all the course units by watching the videos and answering the end-of-unit questions.

Course Type: BV course

Content
  • Introduction and Objectives
  • Training Introduction
  • Training Objectives
  • Module 1: Basic Concepts
  • RCA & CAP Basic Concepts
  • Module 2: RCA—Root Cause Analysis
  • RCA and Its Objectives
  • How to Understand a System
  • Fishbone—RCA Methodology
  • Fishbone—RCA Methodology: Example and Exercise Part 1
  • Fishbone—RCA Methodology: Example and Exercise Part 2
  • 5 WHYs—RCA Methodology
  • How to Ask 5 WHYs Correctly with Advanced Skills
  • 5 WHYs—RCA Methodology: Example and Exercise Part 1
  • 5 WHYs—RCA Methodology: Example and Exercise Part 2
  • RCA Discussion
  • RCA Summary
  • Module 3: CAP—Corrective Action Plan
  • CAP Concepts
  • How to Conduct a CAP: Example and Exercise
  • SUMMARY & KNOWLEDGE CHECK
  • Training Summary
  • Knowledge Check
Completion rules
  • All units must be completed
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